Zebra CPCL Specifications download pdf (Page 218)

100

101

Mobile Printing Systems

CPCL Programming Manual

Section 12

Wireless

Network

Printers

pg. 12-10

Network Printer Troubleshooting

If the printer does not behave as described in this section, please take the following diagnostic steps:

1. Perform a 2 key reset on the printer. I.e., turn the printer off, depress and hold the FEED key, press

the POWER key, and then release the FEED key. The printer will produce a line of interlocking “x”

characters to insure all elements of the printhead are working, and then print out a status report.

Refer to next page for an annotated sample of a status report.

2 Under the status report’s Program heading, the software should have a label similar to HTLANxxx.

If not, the LAN application is not loaded on this printer and LAN operation is not supported. Contact

Zebra Technical support.

3. Under the RF LAN INFORMATION section, if you see: “Could not get WLAN status” or “Could not get

WLAN config” the internal radio is not responding. If you repeat step 1 with the same result, contact

Zebra Technical support.

4 Under the RF LAN INFORMATION section, verify that the SSID and IP address are set to the values

you expect as described in the Printer Setup section above. If not, repeat the printer setup. If the

information is still not correct, contact Zebra Technical support.

5 Verify that the printer is associating with the RF Access Point. Bring the printer as close as you can

to the RF Access Point you are using and do a 2 key reset. Check that the value for the associated

parameter under RF LAN INFORMATION is YES. If not, contact Zebra Technical support .

6. If you do not get a label when you try printing, verify that the printer is on.

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