Zebra XiIIIPlus User Manual Page 130
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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106 RXiIIIPlus User Guide 6/21/2004 23063L-001 Rev. 2
Troubleshooting
Communications Problems
Communications Problems
Table 13 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 13 • Communications Problems
Problem Possible Cause Recommended Solution
A label format was sent to
the printer but was not
recognized. The DATA light
does not flash.
The communication
parameters are incorrect.
Check the printer driver or software
communications settings (if applicable).
If you are using serial communication, check the
serial port setting in the front panel menu. See
Setting Serial Communications on page 50.
Make sure you are using the correct
communication cable. See Data Cable
Requirements on page 13 for the requirements.
Using the front panel controls, check the
protocol setting. It should be set to
NONE
. See
Setting Protocol on page 51.
If a driver is used, check the driver
communication settings for your connection.
A label format was sent to
the printer. Several labels
print, then the printer
skips, misplaces, misses, or
distorts the image on the
label.
The host is set to EPP parallel
communications.
Change the settings on the computer host to
standard parallel communications. See Setting
Parallel Communications on page 50.
The serial communication
settings are incorrect.
Ensure that the flow control settings match.
Check the communication cable length. See
Data Cable Requirements on page 13 for
requirements.
Check the printer driver or software
communications settings (if applicable).
A label format was sent to
the printer but was not
recognized. The DATA light
flashes but no printing
occurs.
The prefix and delimiter
characters set in the printer do
not match the ones in the
label format.
Verify the prefix and delimiter characters. See
Format Prefix Character on page 53
and
Delimiter Character on page 53 for the
requirements.
Incorrect data is being sent to
the printer.
Ensure that ZPL is being used.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
- User Guide 1
- Contents 5
- Proprietary Statement 9
- Liability Disclaimer 10
- Limitation of Liability 10
- Warranty Information 11
- Related Hardware Items 12
- Repair Services 13
- Printer Software 15
- License Agreement 15
- 3. RESTRICTIONS 16
- Contacts 22
- Document Conventions 23
- Related Documents 24
- Introduction 25
- Exterior View 26
- Front Panel 27
- Front Panel Buttons 28
- Front Panel Lights 29
- Printer Components 30
- Printer Setup 31
- Before You Begin 32
- Report Shipping Damage 33
- Store or Reship the Printer 33
- Select a Site for the Printer 34
- Power Cord Specifications 35
- Data Cable Requirements 37
- Types of Media 38
- Non-Continuous Media 39
- Continuous Media 39
- (label profile) 40
- When to Use Ribbon 41
- Ribbon Width 41
- Coated Side of Ribbon 41
- Adhesive Test 42
- Ribbon Scratch Test 42
- If the ribbon... Then 43
- Printer Operation 45
- Load the Printer 46
- Load Fanfold Media 48
- Load Ribbon 50
- 8. Close the printhead 53
- Remove Used Ribbon 54
- PRINTER 55
- PRINTER READY 55
- Calibrate the Printer 57
- Adjust and Calibrate Sensors 58
- 11. Close the printhead 59
- Transmissive (Media) Sensors 60
- Toggle Position Adjustment 62
- Printhead Pressure Adjustment 62
- 6. Tighten the locking nuts 63
- Front Panel Controls 65
- Overview 66
- Password-Protected Parameters 67
- Front Panel LCD 68
- PRINT MODE 69
- MEDIA TYPE 69
- SENSOR TYPE 69
- PRINT METHOD 69
- PRINT WIDTH 70
- MAXIMUM 70
- Parameter Action/Explanation 71
- 1. When the LCD displays 72
- 2. Do you wish to continue? 72
- DELIMITER 77
- ZPL MODE 77
- LABEL TOP 79
- POSITION 79
- VERIFIER 79
- ZebraNet 83
- RFID Guidelines 85
- Transponder Placement 86
- ZPL II Commands for RFID 87
- Host Verification 88
- RFID Setup 89
- ^RS,800,,2,P^FS 90
- ^RS,800,500,2,P^FS 91
- Read Tag 92
- Write Tag 93
- Sample of RFID Programming 94
- Parallel Port 98
- 36-Pin Connectors Description 99
- Serial Port 100
- Serial Pin Configuration 101
- RS-232 Interface Connections 102
- DB-9 to DB-25 Connections 103
- Modem Connection 103
- Data Ports 104
- USB 2.0 Port 105
- Memory Cards 107
- PCMCIA Memory Card 108
- CompactFlash Card 110
- 1. Turn the AC power Off (O) 110
- Routine Maintenance 113
- Cleaning Schedule 114
- Clean Exterior 114
- CLEAN HEAD NOW 114
- Clean Interior 115
- 1. Open the printhead 115
- 7. Close the printhead 116
- Snap Plate 119
- Replace Fuse 120
- Troubleshooting 123
- LCD Error Messages 125
- RIBBON IN 126
- HEAD TOO HOT 126
- HEAD COLD 127
- OUT OF MEMORY 127
- Print Quality Problems 128
- Communications Problems 130
- Printer Diagnostics 132
- 1. Turn Off (O) the printer 133
- Specifications 137
- Features 138
- Bar Codes 139
- Compliance for All Printers 139
- General Specifications 140
- Print Specifications by Model 141
- Ribbon Specifications 142
- Label Specifications 143
- CHECK RIBBON 145
- HEAD ELEMENT BAD 146
- HEAD OPEN 146
- PAPER OUT 148
- Ribbon Out 149
- Customer Order # 23063L-001 152
- © 2004 ZIH Corp 152
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