Zebra S400 User's Guide Page 117
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
Communications Problems
3/27/07 ZM400/ZM600 User Guide 79695L-001 Rev. A
Communications Problems
Table 18 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 18 • Communications Problems
Problem Possible Cause Recommended Solution
A label format was sent to
the printer but was not
recognized. The DATA
light does not flash.
The communication
parameters are incorrect.
Check the printer driver or software
communications settings (if applicable).
If you are using serial communication, check
the serial port setting in the control panel
menu. See Set Serial Communications
on page 75.
If you are using serial communication, make
sure you are using a null modem cable or a null
modem adapter.
Using the control panel controls, check the
protocol setting. It should be set to
NONE. See
Set Protocol on page 77.
If a driver is used, check the driver
communication settings for your connection.
A label format was sent to
the printer. Several labels
print, then the printer
skips, misplaces, misses, or
distorts the image on the
label.
The serial communication
settings are incorrect.
Ensure that the flow control settings match.
Check the communication cable length. See
Table 5 on page 19 for requirements.
Check the printer driver or software
communications settings (if applicable).
A label format was sent to
the printer but was not
recognized. The DATA
light flashes but no
printing occurs.
The prefix and delimiter
characters set in the printer
do not match the ones in the
label format.
Verify the prefix and delimiter characters. See
Set Format Prefix Character on page 78 and
Set Delimiter Character on page 79 for the
requirements.
Incorrect data is being sent
to the printer.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
If the problem continues, check the label
format.
- ZM400/ZM600 1
- User Guide 1
- Declaration of Conformity 3
- Compliance Information 4
- Contents 5
- Who Should Use This Document 10
- Contacts 11
- Document Conventions 12
- FEED button 13
- CANCEL button 13
- About This Document 14
- Introduction 15
- External View 16
- Printer Media Compartment 17
- Control Panel 18
- Control Panel Buttons 19
- Control Panel Lights 20
- Printer Language Modes 21
- Printer Setup 23
- Before You Begin 24
- Handling the Printer 25
- Select a Site for the Printer 26
- Interface 27
- Standard or 27
- Optional on 27
- Characteristics 27
- I) may damage the 28
- O) position 31
- Power Cord Specifications 32
- Types of Media 33
- Ribbon Overview 35
- Ribbon Scratch Test 36
- Operations 37
- Media Paths 39
- Media Path 40
- Load Media 41
- Rear Feed 42
- Bottom Feed 42
- Roll Media (Continued) 43
- Fanfold Media (Continued) 43
- PAUSE to enable printing 44
- Close the printhead assembly 54
- Load Ribbon 55
- Ribbon Coated Outside 57
- (black ribbon spindle) 57
- Ribbon Coated Inside 57
- (gray ribbon spindle) 57
- Remove Used Ribbon 59
- Calibrate the Printer 60
- Adjust Printhead Pressure 61
- Inside Dial Outside Dial 62
- Configuration 63
- Setup Mode 64
- Exit Setup Mode 65
- Default Password Value 66
- Print a Configuration Label 67
- LIST NETWORK 68
- Control Panel Parameters 69
- Standard Printer Parameters 70
- To change the value shown: 71
- Parameter 71
- ZM400 ZM600 74
- Action/Explanation 75
- WARNING REPLACE 77
- To format a memory card: 80
- To initialize Flash memory: 81
- To print a sensor profile: 81
- LOAD BACKING prompt displays 82
- RELOAD ALL displays 82
- To skip these parameters: 90
- IDLE DISPLAY 92
- Replacing Printer Components 96
- Lubrication 96
- Clean the Exterior 97
- Routine Maintenance 100
- Cleaning Procedures 100
- Clean the Cutter Module 102
- I) the printer 103
- Troubleshooting 107
- Troubleshooting Checklists 108
- LCD Error Messages 109
- O) the printer 110
- HEAD COLD 111
- HEAD TOO HOT 111
- DEFRAGMENTING 112
- ERROR CONDITION 112
- CUTTER JAM 112
- OUT OF MEMORY 112
- (function) 112
- Print Quality Problems 113
- Note • A vertical drift of 115
- Calibration Problems 116
- Communications Problems 117
- Ribbon Problems 118
- LANGUAGE 119
- SAVE CHANGES in the 119
- Printer Diagnostics 121
- CANCEL Self Test 122
- PAUSE Self Test 123
- FEED Self Test 124
- Print Quality Description 126
- FEED and PAUSE Self Test 127
- Sensor Profile 129
- Specifications 131
- General Specifications 132
- Agency Approvals 133
- Printing Specifications 134
- Media Specifications 136
- Ribbon Specifications 137
- Printer Options 138
- Cutter Jam message, 104 140
- HEAD COLD message 140
- HEAD ELEMENT BAD message, 102 140
- HEAD TOO HOT message, 103 140
- INVALID HEAD message, 101 141
- OUT OF MEMORY message, 104 141
- PAPER OUT message, 102 142
- RIBBON IN message, 102 143
- RIBBON OUT message, 101 143
- THERMISTOR FAULT message 144
- © 2007 ZIH Corp 146
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