Zebra Printer 8 User Manual Page 149
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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7: Troubleshooting
OCP Error Messages
P1045430-002 Zebra ZXP Series 8 Card Printer User’s Manual 145
5002
INVALID RIBBON Print ribbon does not match the printer. Verify the part number of the print ribbon
is correct on OCP.
5003
RIBBON JAM Print ribbon is jammed. a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
5004
RIBBON MOTION ERROR Print ribbon not correctly responding to
motion commands.
a. Check the print ribbon.
b. Reinstall the print ribbon.
c. Repair the break in the print ribbon
and reinstall.
5005
RIBBON ADC ERROR Possible hardware issue. Contact Zebra Technical Support.
5006
RIBBON BEMF ERROR Problem with the Back EMF (BEMF) of the
ribbon motors.
Contact Zebra Technical Support.
5007
RIB COLOR DETECT ERR Print ribbon is not installed correctly. Reinstall the print ribbon.
5008
INVALID RIBBON Print ribbon does not match the printer. a. Verify that the part number of the
print ribbon is correct on OCP.
b. Power cycle the printer, and retry.
6001 - 6008
GENERAL MEMORY ERROR There is a problem when accessing
general memory.
Power cycle the printer, and retry.
6009
FLASH ERASE ERROR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6010
FLASH ERASE VERIF ERR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6011
FLASH PROGRAM ERROR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6012
FLASH PROG VERIFY ERR There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6013
INVALID FW SRECORD There is a problem when accessing
flash memory.
Power cycle the printer, and retry.
6015 - 6025
GENERAL MEMORY ERROR There is a problem when accessing
general memory.
Power cycle the printer, and retry.
7001
CARD FEED ERROR Card is jammed in Feeder Cartridge. a. Clear the card jam in the Feeder
Cartridge, and re-seat the Feeder
Cartridge.
b. Ensure that cards are not stuck
together and that they are the correct
thickness (10 to 50 mil).
7002
CARD CLEAN ERROR Faulty Card Cleaning Roller (if an error
occurs during single card feed) or Card
Cleaning Cartridge (if cards fed from
Feeder Cartridge).
Replace the Card Cleaning Roller or
Card Cleaning Cartridge (rollers), as
appropriate.
7003
PRINTHEAD CABLE ERROR Printhead cable loose or disconnected. Check printhead cable connection,
reconnect if loose or disconnected.
7004
CARD EJECT ERROR Card from previous job is stuck in the exit
area.
Remove the card from the exit area.
7005
PRINTHEAD TOO HOT Printhead temperature out of proper range
(HOT).
Contact Zebra Technical Support.
7006
PRINTHEAD TOO COLD Printhead temperature out of proper range
(COLD).
Contact Zebra Technical Support.
7008
COVER OPEN This warning will be displayed if the cover
protecting the Printer Module is opened.
This warning will be cleared when the
printer cover is closed.
7010
PRINTHEAD MOTION ERR Printhead did not move to proper position
during initialization.
Power cycle the printer, and retry.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
- ZXP Series 8 1
- Card Printer 1
- User’s Manual 1
- Copyright Notice 2
- Trademarks 2
- Product Disposal 2
- Contents 3
- Introduction 5
- Printer Components 6
- Laminator Components 7
- 1: Introduction 8
- Zebra Supplies 9
- Installation and Setup 11
- Unpacking the Printer 12
- 2: Installation and Setup 13
- Printer with a Laminator 14
- Installing the Card Hoppers 16
- Loading Cards 17
- Opening the Printer Door 18
- Loading the Transfer Film 21
- Loading a Print Ribbon 23
- Loading the Laminate 25
- Laminate Cassette shown.) 27
- 0 - 0.5 mm 30
- 0 - 1/32" 30
- Step 6. Install the cassette 34
- Using Partial-Width Laminate 35
- Connecting Power 37
- USB Connection 38
- 10/100base- T 39
- 10/100base-T 39
- OK button 41
- Next button 42
- Operation 53
- Card Type Selection 54
- Printing a Test Card 55
- Manual Card Feed 56
- Output Hopper 57
- ZXP Series 8 58
- INFO CANCELMENU 58
- Operational 59
- Warning Messages 60
- Error Messages 60
- Printer Menu Information 61
- Main Menu 62
- Print Test Cards Menu 63
- Network Settings Menu 64
- Advanced Settings Menu 65
- Clean Printer Menu 66
- Wireless Settings Menu 67
- Ethernet Indicators -- Detail 68
- Printer Settings and 69
- Adjustments 69
- Printer Properties 70
- General Tab 71
- Sharing Tab 72
- Ports Tab 73
- Advanced Tab 74
- Color Management Tab 75
- Devices Tab 76
- All Profiles Tab 77
- Security Tab 79
- Device Information Tab 80
- Media Info 81
- Card Setup Tab 83
- Black Panel Options 86
- Technologies 87
- Area manager: 89
- Uv Panel Option 92
- Disable Uv 94
- Bitmap based Uv Print 94
- Uv image area extraction 95
- Security ID 96
- Inhibit Option 97
- Encoding Tab 99
- Printing Preferences 100
- Monochrome Conversion 101
- Color (YMC) Optimization Tab 103
- About Tab 104
- ZXP Series 105
- ZXP Series Toolbox Access 106
- Information 107
- Printer Sensors 108
- 5: ZXP Series Toolbox 109
- Laminator 110
- Wired Network 111
- Wireless Network 112
- Configuration 113
- MM/DD/YYYY format 114
- Save/Restore 115
- Firmware and Lookup Tables 116
- Wireless Settings 118
- Printer Settings 119
- Y offset 121
- Y offset 121
- Cleaning 122
- Clean Laminator 124
- Print Test Card 126
- Technology 127
- Smart Card 129
- Advanced Security 131
- Security Roles 133
- Print Viewer 134
- Cleaning the Rollers 136
- Cleaning the Platen 138
- Cleaning the Laminator 139
- 6: Cleaning 140
- Cleaning the Printhead 144
- Card Cleaning Cartridge 145
- Cleaning Roller 145
- Troubleshooting 147
- OCP Error Messages 148
- 7: Troubleshooting 149
- OCP Test Card Images 155
- Test Card Descriptions 156
- Ethernet Issues 157
- Technical Specifications 159
- Specifications 160
- Card Compatibility 161
- Agency Approvals 161
- Electrical 162
- Physical 162
- Environmental 162
- Declarations of Conformity 163
- Industry Canada Notice 164
- Japanese Notification 164
- Chinese Notification 164
- Proprietary Statements 165
- Radio Regulatory Information 166
- 8: Technical Specifications 167
- APPENDIX A 169
- Part Numbers 170
- Appendix B 171
- B.2 Process Flowchart 172
- B.3 3-Step Process 173
- Step 2: Make adjustments 174
- B.4 Adjustments 176
- B.4.1 Adjustment Overview 177
- B.4.2 Partial Transfer 179
- Back of card 182
- B.4.3 Warpage 185
- Edges curled up 188
- Irregular Warpage 191
- Appendix C 195
- Adding a Network Printer 196
- C: Network Operations 197
- Printer Pooling 200
- Using the Printer Pool 201
- Printer Sharing 202
- Appendix D 203
- Installing the Printer 204
- Configuring the Printer 204
- Appendix E 205
- Driver Setting 206
- Media Loading Orientation 207
- Magnetic Encoder Cleaning 207
- Magnetic Encoding Type 208
- E: Magnetic Card Encoder 209
- Encoder Macro Commands 210
- APPENDIX F 211
- Contact Smart Cards 213
- F: Smart Card Options 214
- Contactless Smart Cards 215
- Appendix G 217
- Appendix H 219
- APPENDIX I 223
- T: +44 (0) 1628 556 025 224
- F: +44 (0) 1628 556 001 224
- E: [email protected] 224
- Language Phone Email 224
- T: + 44 (0) 177 2 69 3069 225
- E: [email protected] 225
- Zebra Website 226
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