126 ZebraNet 10/100 Print Server User and Reference Guide
Hardware Troubleshooting
Troubleshooting the 10/100 PS
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If you are having problems using the ZebraNet View utility to discover or configure
the unit, check the following:
Verify there is not a router between the workstation running ZebraNet View and
the 10⁄100 PS. Because the 10⁄100 PS does not have an IP address, TCP/IP
communication cannot be started across a router. Run ZebraNet View on the same
subnet as the 10⁄100 PS.
Verify the 10⁄100 PS has a solid green light. If the LED shows a rapidly flashing
green light, check the network cable that is attached.
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If you are having problems printing, verify that there is communication between
the 10⁄100 PS and the printer. Check the following:
• Print a configuration label by pressing the test button on the 10⁄100 PS. If a
configuration label does not print, verify the printer has media and ribbon (if
used) and is not paused.
• If problems persist, contact Technical Support.
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To assign an IP address to a ZebraNet 10⁄100 PS using ZebraNet View, you must be
on the same subnet. If ZebraNet View has Multicast enabled, you might be able to
view the ZebraNet 10⁄100 PS on another subnet, but you will not be able to configure
the device.
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The ZebraNet 10⁄100 PS might be set up and managed using HP JetAdmin or HP
Web JetAdmin products.
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