Zebra 96XiIII Plus User's Guide Page 158
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
RFID Problems
158
13383L-004 Rev. A XiIIIPlus/R110Xi/R170Xi User Guide 9/6/07
RFID Problems
Table 17 identifies problems that may occur with RFID printers, the possible causes, and the
recommended solutions. For more information about RFID, refer to the RFID Programming
Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD
that came with your printer.
Table 17 • RFID Problems
Problem Possible Cause Recommended Solution
The RFID-enabled
printer voids every
label.
The printer is not calibrated for
the RFID label being used.
Manually calibrate the printer (see Calibrate
Media and Ribbon Sensor Sensitivity
on page 85).
The printer is set for the wrong
tag type.
Set the correct tag type. Refer to the RFID
Programming Guide for instructions.
The printer is unable to
communicate with the RFID
reader.
1. Turn off (
O) the printer.
2. Wait 10 seconds.
3. Turn on (
I) the printer.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the printer. Contact
Technical Support or an authorized Zebra
RFID service technician for assistance.
The settings are incorrect in
your label designer software.
The software settings override the printer
settings. Make sure that the software and printer
settings match.
You are using an incorrect
programming position,
particularly if the tags being
used are within printer
specifications.
Do one or more of the following as necessary:
• Check the programming position being used
with the ^RS command, or the program
position setting in your label designer
software. If the position is incorrect, change
the setting.
• Select RESTORE for the
RFID TAG
CALIB
parameter.
You are sending RFID ZPL
commands that are incorrect.
Refer to the RFID Programming Guide for more
information about the ZPL commands for RFID.
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID
readers or other RF sources.
• Make sure that the media door is closed at all
times during RFID programming.
- User Guide 1
- Declaration of Conformity 3
- Compliance Information 4
- Contents 10
- About This Document 11
- Section Description 12
- Contacts 13
- Document Conventions 14
- SETUP/EXIT button 15
- CALIBRATE button 15
- Introduction 17
- External View 18
- Printer Components 19
- Control Panel 20
- Control Panel LCD 21
- Control Panel Buttons 21
- Appearance 22
- Printer Setup 25
- Before You Begin 26
- Temperature Relative Humidity 27
- Select a Site for the Printer 28
- Interface 29
- Standard or 29
- Optional on 29
- Characteristics 29
- ) may damage the 30
- O) position 33
- Power Cord Specifications 34
- Types of Media 35
- Ribbon Overview 37
- If the ribbon... Then 38
- Operations 39
- Prepare the Media for Loading 40
- Fanfold Media 41
- If… Then… 42
- Load Media in Tear-Off Mode 44
- Load Ribbon 49
- Calibrate the Printer 56
- SENSOR PROFILE 57
- MEDIA AND RIBBON 57
- CALIBRATE 57
- Adjust Media Sensors 58
- Lower Media Sensor 60
- Toggle Position Adjustment 61
- Printhead Pressure Adjustment 62
- Configuration 65
- Exit Setup Mode 67
- Default Password Value 68
- LIST SETUP 69
- LIST NETWORK 70
- Control Panel Parameters 71
- Standard Printer Parameters 72
- Action/Explanation 73
- TEAR OFF +000 73
- - + 73
- PRINT MODE 73
- -TEAR-OFF + 73
- To change the value shown: 74
- Parameter 74
- PRINT WIDTH 75
- - 104 0/8 MM + 75
- MAXIMUM LENGTH 76
- 39.0IN 988MM 76
- To reset the media counter: 78
- To reset the ribbon counter: 78
- To format a memory card: 82
- To initialize Flash memory: 83
- PRINT 84
- ZPL MODE 90
- - ZPL II + 90
- MEDIA POWER UP 90
- - CALIBRATION+ 90
- LEFT POSITION 92
- - ±0000 + 92
- HEAD TEST COUNT 93
- - 0000 + 93
- HEAD RESISTOR 94
- - 0500 OHMS + 94
- VERIFIER PORT 94
- APPLICATOR PORT 95
- - OFF + 95
- START PRINT SIG 95
- - PULSE MODE + 95
- To skip these parameters: 96
- IDLE DISPLAY 98
- RTC TIME 98
- - 14:55 + 98
- - ENGLISH + 98
- Printer Options 100
- SETUP/EXIT 101
- Load Media in Peel-Off Mode 102
- 1) counter-clockwise 103
- RIBBON OUT error 104
- 1), under the 105
- Print Modes 106
- Print Modes and Options 106
- Load Media in Cutter Mode 109
- Install the Rewind Plate 128
- If... Then 129
- Pull out the spindle hook 130
- Routine Maintenance 131
- Replacing Printer Components 132
- Lubrication 132
- Clean the Exterior 133
- CLEAN HEAD NOW 134
- Clean the Sensors 137
- Lower media sensor 139
- Clean the Snap Plate 140
- Clean the Cutter 142
- Replace the Fuse 143
- Troubleshooting 145
- Troubleshooting Checklists 146
- LCD Error Messages 147
- O) the printer 148
- I) the printer 148
- HEAD COLD 149
- HEAD TOO HOT 149
- DEFRAGMENTING 150
- ERROR CONDITION 150
- CUTTER JAM 150
- OUT OF MEMORY 150
- (function) 150
- Print Quality Problems 151
- Note • A vertical drift of 153
- Calibration Problems 155
- NONE. See 156
- Ribbon Problems 157
- RFID TAG 158
- MEDIA POWER UP and 159
- O) and then back on (I) too 160
- LANGUAGE 161
- SAVE CHANGES in the 161
- CANCEL self tests 163
- CANCEL Self Test 164
- PAUSE Self Test 165
- FEED Self Test 166
- Printer Diagnostics 167
- Print Quality Description 168
- FEED and PAUSE Self Test 170
- RIBBON (2). If 172
- MEDIA (3) for the media 172
- Data Ports 173
- Description 174
- Serial Data Port 176
- RS-232 Interface Connections 178
- Modem Connection 179
- USB 2.0 Port 180
- Applicator Signals 181
- Replace 183
- PC Cards 189
- PCMCIA PC Cards 190
- PAUSE light flashes 191
- PAUSE light flashes only 191
- Specifications 193
- Features 194
- Bar Codes 195
- Agency Approvals 196
- General Specifications 198
- Print Specifications by Model 200
- Ribbon Specifications 203
- 170XiIIIPlus and 220XiIIIPlus 204
- Media Specifications 205
- End User License 211
- Agreement 211
- End User License Agreement 212
- Glossary 217
- Numerics 221
- Cutter Jam message, 150 222
- HEAD COLD message 223
- HEAD ELEMENT BAD message, 148 223
- HEAD TOO HOT message, 149 223
- PAPER OUT message, 148 224
- OUT OF MEMORY message, 150 224
- RIBBON IN message, 148 226
- RIBBON OUT message, 147 226
- THERMISTOR FAULT message 227
- XML-enabled printing, 100 228
- ZPL mode setting, 90 228
- © 2007 ZIH Corp 230
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