Zebra LP2824 Plus User's Guide

User GuideZebra LP 2824 Plus™Desktop Thermal Printer

x980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Print Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

xi4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ATroubleshooting Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

xii980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • ________________________________________________________________________________________

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A1IntroductionThis section describes what you get in your shipping box and provides an overview of pri

IntroductionLP 2824 Plus™ Thermal Printers2980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09LP 2824 Plus™ Thermal PrintersThe Zebra LP 2824 Plus™ mode

3IntroductionWhat’s in the Box?4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AWhat’s in the Box?Save the carton and all packing materials in case yo

IntroductionWhat’s in the Box?4980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Your PrinterOpening the printerTo access the media compartment, you mu

5IntroductionWhat’s in the Box?4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. APrinter FeaturesSensorPeel BarPlatenRollerBlack-LineSensorMedia Guides

IntroductionWhat’s in the Box?6980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Media Cutter(Option)

7IntroductionWhat’s in the Box?4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AOperator Controls Power Switch Press the rear of the switch to turn ON

ii980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09©2009 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer

IntroductionWhat’s in the Box?8980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Feed Button • Tap the Feed button once to force the printer to feed on

9IntroductionWhat’s in the Box?4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AClosing the printer1. Gently swing the top cover down onto the printer

IntroductionWhat’s in the Box?10980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Printer Storage and Prolonged Inactivity• If you are not placing the

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A2Getting StartedThis section describes how to set up your printer for the first time and use the most

Getting StartedAttaching Power12980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Attaching Power1. Make sure the printer’s power switch is in the OFF

13Getting StartedLoading Roll Media4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ALoading Roll MediaWhen you load media, you must place the roll ont

Getting StartedLoading Roll Media14980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Placing the Roll in the Media Compartment1. Open the printer. Rem

15Getting StartedLoading Roll Media4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A3. Open the media roll holders. Pull the media guides open with yo

Getting StartedLoading Roll Media16980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/094. Pull the media so that it extends out of the front of the print

17Getting StartedLoading Roll Media4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A5. Close the printer. To lower the top cover, first press the top

iii4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AFCC Compliance StatementThis device complies with Part 15 rules. Operation is subject to the follo

Getting StartedPrinting a Test (Printer Configuration) Label18980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Printing a Test (Printer Configuration)

19Getting StartedConnecting the Printer to the Computer4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AConnecting the Printer to the ComputerThe Zebr

Getting StartedConnecting the Printer to the Computer20980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Serial CommunicationsThe required cable must h

21Getting StartedConnecting the Printer to the Computer4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AEPL Y CommandUse the serial port setup (Y) co

Getting StartedConnecting the Printer to the Computer22980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Parallel PortThe required cable must have a tw

23Getting StartedConnecting the Printer to the Computer4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AEthernet The printer requires UTP RJ45 Etherne

Getting StartedConnecting the Printer to the Computer24980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Installing Printer Drivers and Communicating w

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A3Print OperationsThis section provides media and print handling, font and language support, and the s

Print OperationsDetermining Printer Configuration26980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Determining Printer ConfigurationThe 2824 Plus pri

27Print OperationsModes of Printing4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AModes of PrintingYou can operate this printer in many different mo

iv980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • _________________________________________________________________________________________

Print OperationsPrint Media Types28980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Table 1 • Types of Media Roll and Fanfold MediaMedia Type How It L

29Print OperationsReplacing Supplies4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ADetermining Thermal Media TypesThermal transfer media requires ri

Print OperationsAdjusting the Print Width30980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Adjusting the Print WidthPrint width must be set when: • Y

31Print OperationsMedia Sensing4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AMedia SensingThe 2824 Plus printer has automatic media sensing capabil

Print OperationsPrinting on Fan-Fold Media32980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Printing on Fan-Fold MediaPrinting on fan-fold media requ

33Print OperationsPrinting with Externally Mounted Roll Media4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. APrinting with Externally Mounted Roll Me

Print OperationsFonts and Your Printer34980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Fonts and Your PrinterThe 2824 Plus printer supports your lan

35Print OperationsFonts and Your Printer4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ALocalizing the Printer with Code PagesThe 2824 Plus printer s

Print OperationsStand Alone Printing36980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Stand Alone PrintingYour printer can be configured to work with

37Print OperationsEPL Line Mode4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AEPL Line ModeYour direct thermal printer supports Line Mode printing.

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AAbout This DocumentThis section provides you with contact information, document structure and organiz

Print OperationsEPL Line Mode38980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • ____________________________________________________________

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A4Printer OptionsThis section covers the common printer options and accessories with brief description

Printer OptionsLabel Dispenser Option40980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Label Dispenser OptionThe factory installed label dispenser op

41Printer OptionsLabel Dispenser Option4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A2. Lift the liner over the top of the printer and open the dis

Printer OptionsLabel Dispenser Option42980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/094. Close the dispenser door.5. Press the Feed button to advanc

43Printer OptionsCutter Option4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ACutter OptionThe printer supports two factory installed media cutter op

Printer OptionsCutter Option44980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Loading Media with the Cutter Option1. Open the printer. Remember that

45Printer OptionsCutter Option4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A3. Open the media roll holders. Pull the media guides open with your fr

Printer OptionsCutter Option46980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/094. Pull and thread the media through the cutter so that it extends out

47Printer OptionsCutter Option4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A6. Close the printer. To lower the top cover, first press the top cover

About This DocumentWho Should Use This Documentvi980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Who Should Use This DocumentThis User Guide is inten

Printer OptionsZebraNet® 10/100 Internal (Wired) Print Server Option48980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09ZebraNet® 10/100 Internal (Wire

49Printer OptionsZebraNet® 10/100 Internal (Wired) Print Server Option4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. APrinter Network Configuration S

Printer OptionsRTC and Full Flash Memory Option50980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09RTC and Full Flash Memory OptionPrinters with the fa

51Printer OptionsAsian Fonts - Printer Accessory4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AAsian Fonts - Printer AccessoryAsian font sets are do

Printer OptionsKDU — Printer Accessory52980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09KDU — Printer AccessoryThe KDU (keyboard display unit) is a s

53Printer OptionsKDU Plus — Printer Accessory4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AKDU Plus — Printer AccessoryThe KDU Plus is a terminal d

Printer OptionsKDU Plus — Printer Accessory54980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • ______________________________________________

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A5MaintenanceThis section provides routine cleaning and maintenance procedures. ContentsCleaning. . .

MaintenanceCleaning56980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09CleaningWhen you clean the printer, use one of the following supplies that best

57MaintenanceCleaning4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ACleaning the PrintheadAlways use a new cleaning pen on the printhead (an old pen

viiAbout This DocumentContacts4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AContactsTechnical Support via the Internet is available 24 hours per da

MaintenanceCleaning58980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Media Path ConsiderationsUse a cleaning swab to remove debris or dust that has b

59MaintenanceCleaning4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ASensor CleaningDust can accumulate on the media sensors. 1. Gently brush away du

MaintenanceCleaning60980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Platen Cleaning and ReplacementThe standard platen (drive roller) normally does

61MaintenanceCleaning4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A3. Lift the platen out of the printer’s bottom frame.4. Clean the platen with th

MaintenanceReplacing the Printhead62980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Replacing the PrintheadIf you need to replace the printhead, read

63MaintenanceReplacing the Printhead4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A2. Slide the printhead to one side until it is free of the lid.3.

MaintenanceReplacing the Printhead64980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Replacing the Printhead1. Align the printhead to plug the left an

65MaintenanceReplacing the Printhead4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A5. Verify that the printhead moves up and down freely when pressu

MaintenanceReplacing the Printhead66980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • _______________________________________________________

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. A6TroubleshootingThis section provides information about printer error reporting that you might need f

About This DocumentDocument Conventionsviii980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Document ConventionsThe following conventions are used thr

TroubleshootingStatus Light Descriptions68980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Status Light DescriptionsWhat the Status Light is Telling Y

69TroubleshootingStatus Light Error Resolutions4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AStatus Light Error Resolutions1. The printer is not r

TroubleshootingStatus Light Error Resolutions70980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/095. The media is out.• Follow the instructions for Loa

71TroubleshootingPrint Quality Problems4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. APrint Quality ProblemsNo print on the label.• The media may no

TroubleshootingPrint Quality Problems72980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09The printing does not start at the top of the label or misprin

73TroubleshootingManual Calibration4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AManual Calibration Manual calibration is recommended whenever you

TroubleshootingTroubleshooting Tests74980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Troubleshooting Tests Printing a Configuration Label To print o

75TroubleshootingResetting the Factory Default Values4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AResetting the Factory Default Values Sometimes,

TroubleshootingCommunications Diagnostics76980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09The following example of a communications DUMP mode printe

77TroubleshootingFeed Button Modes4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AFeed Button ModesPower Off Mode (Communications Diagnostics Mode)Wi

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AContentsAbout This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TroubleshootingFeed Button Modes78980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Power On ModesWith the printer power on and top cover closed, press

79TroubleshootingUsing the Printer’s Reset Button4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AUsing the Printer’s Reset ButtonThe printer’s reset

TroubleshootingUsing the Printer’s Reset Button80980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09 Notes • __________________________________________

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AAAppendixThis section provides printer interface connection information.ContentsUniversal Serial Bus

Universal Serial Bus (USB) Interface82980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Universal Serial Bus (USB) InterfaceThe figure below displays t

83Parallel Interface4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. AParallel InterfaceThe printer’s parallel interface uses the IEEE 1284-A to 1284-C

Ethernet Interface84980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Ethernet InterfaceThis interface requires a UTP RJ45 Ethernet cable rated CAT-5 o

85Serial Port Interface4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev. ASerial Port InterfaceThe maximum current available through the serial and/or p

Serial Port Interface86980644-001 Rev. A LP 2824 Plus™ User Guide 4/1/09Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device