Zebra MC55A0 User's Guide Page 137
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Maintenance & Troubleshooting 6 - 13
Magnetic Stripe Reader
Trigger Handle
Table 6-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed from
MC55 during card
swipe.
Reattach MSR to MC55 and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC55.
Ensure the MSR application is configured correctly.
MC55 battery is not
charging.
MC55 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC55 is attached
correctly. Confirm main battery is charging under >
Settings
>
System
>
Power
. The 2400 mAh battery fully charges in less
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC55, ensuring it is firmly
connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC55 detached
from MSR during
communications.
Reattach MC55 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC55 Integrator Guide.
Table 6-9
Trigger Handle
Problem Cause Solution
Scan line does not appear
when trigger is pressed.
MC55 is not attached properly to the
Trigger Handle and is not making
contact with the connector.
Remove the MC55 from the Trigger
Handle and reinsert.
MC55 does not contain a scanning
application.
Load a scanning application on the
MC55. Refer to the MC55A0/N0
Integrator Guide.
Scanning application is not active. Start the scanning application.
- ENTERPRISE DIGITAL 1
- ASSISTANT 1
- USER GUIDE 1
- ENTERPRISE DIGITAL ASSISTANT 3
- Revision History 5
- TABLE OF CONTENT 7
- Table of Contents vii 9
- Table of Contents ix 11
- ABOUT THIS GUIDE 13
- Configurations 14
- About This Guide xiii 15
- Chapter Descriptions 16
- Notational Conventions 16
- Related Documents 17
- Service Information 17
- Manufacturing label 18
- CHAPTER 1 GETTING STARTED 19
- Unpacking 20
- Getting Started 21
- Installing the Battery 23
- Charging the Battery 24
- Powering On the MC55 25
- Checking Battery Status 25
- Replacing the Battery 26
- Battery Management 27
- Turning Off the Radios 28
- Getting Started 1 - 11 29
- Handstrap Replacement 30
- CHAPTER 2 OPERATION 33
- Classic Today Screen 35
- Status Bar 36
- Operation 2 - 5 37
- Tile Bar 38
- Start Screen 38
- Operation 2 - 7 39
- Table 2-4 40
- Operation 2 - 9 41
- Table 2-5 42
- UI Settings 43
- IE Zoom Mapping 44
- Locking the MC55 45
- Locking with Strong Password 46
- Password Locking Setup 46
- Battery Status Indications 47
- Battery Reserve Options 48
- Battery Health 49
- Figure 2-22 50
- Table 2-6 50
- LED Indicators 51
- Resetting the MC55 51
- Waking the MC55 52
- Function Buttons 53
- Entering Data 54
- Using Voice-Over-IP 54
- Interactive Sensor Technology 55
- USB Configuration 56
- CHAPTER 3 DATA CAPTURE 57
- Scanning Considerations 58
- Linear Scanning 59
- Imager Scanning 59
- Digital Camera Scanning 61
- DataWedge 62
- Taking Photos 63
- Recording Video 63
- Viewing Photos and Videos 63
- CHAPTER 4 BLUETOOTH 65
- Bluetooth Configuration 67
- Bluetooth Power States 68
- Bluetooth 4 - 5 69
- Bluetooth 4 - 7 71
- Available Services 72
- Bluetooth 4 - 9 73
- Serial Port Services 74
- Bluetooth 4 - 11 75
- Bluetooth 4 - 13 77
- Disabling Bluetooth 78
- Enabling Bluetooth 78
- Wizard Mode 78
- Explorer Mode 78
- Bluetooth 4 - 15 79
- Bluetooth 4 - 17 81
- Bluetooth 4 - 19 83
- Dial-Up Networking Services 84
- Bluetooth 4 - 21 85
- Add a Dial-up Entry 86
- Bluetooth 4 - 23 87
- Sending a Contact 88
- Swapping Contacts 88
- Bluetooth 4 - 25 89
- Headset Services 90
- Bluetooth 4 - 27 91
- Bluetooth 4 - 29 93
- Connect to a HID Device 94
- Bluetooth 4 - 31 95
- Bluetooth Settings 96
- Bluetooth 4 - 33 97
- File Transfer Service 98
- Headset Audio Gateway Service 98
- Bluetooth 4 - 35 99
- Security 100
- Bluetooth 4 - 37 101
- Virtual COM Port 102
- Bluetooth 4 - 39 103
- CHAPTER 5 ACCESSORIES 105
- MC55 Accessories (Continued) 106
- Single-slot USB Cradle 107
- Charging the Spare Battery 108
- Battery Charging Indicators 108
- Accessories 5 - 5 109
- Modem USB Ethernet 110
- Indicators 111
- Operation 111
- Four-slot Charge Only Cradle 112
- Four-slot Ethernet Cradle 113
- VCD5000 Vehicle Cradle 114
- Four-slot Battery Charger 116
- Accessories 5 - 13 117
- LED Charge Indications 118
- Vehicle Holder 119
- Installation 120
- Accessories 5 - 17 121
- Figure 5-16 122
- Trigger Handle 123
- Scanning 124
- CHAPTER 6 MAINTENANCE & 125
- TROUBLESHOOTING 125
- Removing the Screen Protector 126
- Battery Safety Guidelines 126
- Cleaning 127
- Harmful Ingredients 128
- Cleaning Instructions 128
- Special Cleaning Notes 128
- Materials Required 128
- Cleaning the MC55 128
- Cleaning Cradle Connectors 129
- Cleaning Frequency 129
- Troubleshooting 130
- Settings 131
- Advanced 131
- Table 6-1 131
- Bluetooth Connection 132
- Vehicle Cradle 135
- Magnetic Stripe Reader 137
- Table 6-9 138
- MC55 Technical Specifications 139
- Table A-1 140
- Specifications A - 3 141
- Specifications A - 5 143
- MC55 Accessory Specifications 144
- Magstripe Reader 147
- Table A-10 148
- Table A-11 148
- Table A-12 148
- Specifications A - 11 149
- APPENDIX BKEYPADS 151
- Table B-1 152
- Keypads B - 3 153
- Table B-2 154
- Keypads B - 5 155
- Figure B-4 156
- Table B-3 156
- Keypads B - 7 157
- Table B-4 158
- Keypads B - 9 159
- Table B-5 160
- Keypads B - 11 161
- Table B-6 162
- PIM Keypad Configuration 163
- Table B-7 164
- Special Character Key 165
- Table B-8 166
- Introduction 167
- Features 167
- Enabling VQM 167
- Audio Modes 168
- Voice Packet Prioritization 169
- Disabling VQM 170
- GLOSSARY 171
- Glossary - 3 173
- Glossary - 5 175
- Glossary - 7 177
- Numerics 179
- Index - 3 181
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