Zebra G105156 Datasheet

P1016701-001 Rev. B Zebra® KR403Kiosk Receipt PrinterHardware Integrator Guide

IntroductionHow This Document Is Organized4P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010How This Document Is OrganizedThe manual is se

TroubleshootingResetting the Factory Default Values94P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010A receipt format was sent to, but no

5IntroductionContacts9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BContactsTechnical Support via the Internet is available 24 hours per

IntroductionDocument Conventions6P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Document ConventionsThe following conventions and symbol

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B2Design OverviewDesign Considerations OverviewThe kiosk designer needs to consider how th

Design OverviewDesign Considerations Overview8P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010• Operator access to the printer. The opera

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B3Printer OverviewBasic Printer DimensionsThe illustration below outlines the basic printe

Printer OverviewPrinter Orientation10P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Printer OrientationFigure 3-2 • Printer OrientationT

11Printer OverviewPrinter Features9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BPrinter FeaturesFigure 3-3 • Printer FeaturesTable 3-2

Printer OverviewPrinter Features12P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Printer Features (continued) Table 3-3 • Printer Featu

13Printer OverviewPrinter Features9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BPrinter Features (continued) Table 3-4 • Printer Featur

P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010© 2010 ZIH Corp. The copyrights in this manual and the software and/or firmware in the

Printer OverviewPrinter Features14P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Opening the PrinterWhen cleaning or servicing the print

15Printer OverviewGeneral Printing Information9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BGeneral Printing InformationAuto Selected P

Printer OverviewGeneral Printing Information16P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010KR403 Media TypesReceipt Media Supply Type

17Printer OverviewBasic Printer Mounting (printer only)9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BBasic Printer Mounting (printer on

Printer OverviewBasic Printer Mounting (printer only)18P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Figure 3-9 • Printer MountingTable

19Printer OverviewDesign Your Own Mounting9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BDesign Your Own MountingThe illustration below

Printer OverviewPrint Modes20P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Print ModesThe KR403 is a versatile printer and can print in

21Printer OverviewLooping Presenter (Kiosk Mode)9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BLooping Presenter (Kiosk Mode)The loop ge

Printer OverviewVertical Presenter (Kiosk Mode)22P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Vertical Presenter (Kiosk Mode)The verti

23Printer OverviewReceipt (Page) Imaging Modes9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BReceipt (Page) Imaging ModesThe printer set

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BContents1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printer OverviewControls, Indicators, and Sensors24P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Controls, Indicators, and SensorsThe K

25Printer OverviewSensing, Status and Error Reporting9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BStatus IndicatorImmediately after po

Printer OverviewSensing, Status and Error Reporting26P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Table 3-9 • Error Flags (~HQES)Error

27Printer OverviewSensing, Status and Error Reporting9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BTable 3-10 • Warning Flags (~HQES)Wa

Printer OverviewFeed Button Modes28P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Feed Button ModesAmbient LightThere is an optical sens

29Printer OverviewFonts and Your Printer9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B• Zebra Designer — A receipt and label design pro

Printer OverviewFonts and Your Printer30P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Identifying Fonts in Your PrinterFonts and memory

31Printer OverviewFonts and Your Printer9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BGetting Asian FontsAsian font sets are downloaded

Printer OverviewFonts and Your Printer32P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B4ConnectionsCabling and Cable RoutingAlways tie cable down, use locking connectors where

iiContents9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BControls, Indicators, and Sensors . . . . . . . . . . . . . . . . . . . . . .

ConnectionsAttaching Power34P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Attaching PowerCaution • Never operate the printer and power

35ConnectionsAttaching Power9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BDC Power Plug RequirementThe KR403 printer uses a locking two

ConnectionsConnecting the Printer to the Host36P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Connecting the Printer to the HostThe KR40

37ConnectionsConnecting the Printer to the Host9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BRefer to Figure 4-14. On the USB / Etherne

ConnectionsConnecting the Printer to the Host38P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Serial CommunicationsRefer to Figure 4-15.

39ConnectionsConnecting the Printer to the Host9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BSerial communications between the printer

ConnectionsConnecting the Printer to the Host40P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Ethernet InterfaceRefer to Figure 4-16. Th

41ConnectionsConnecting the Printer to the Host9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BThese operating systems automatically dete

ConnectionsConnecting the Printer to the Host42P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B5MediaDesigning Your Own Media Dispensing SystemProperly dispensing the media to the prin

iiiContents9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BPrinting a Test Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . .

MediaDesigning Your Own Media Dispensing System44P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010• Minimal drag. Do not use wires, cables

45MediaBasic Media Mounting Considerations9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BBasic Media Mounting ConsiderationsThe KR403 pr

MediaBasic Media Mounting Considerations46P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Media Supply MethodThe KR403 printer supports t

47MediaBasic Media Mounting Considerations9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BThe direct media input (or angle of contact wit

MediaBasic Media Mounting Considerations48P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Mounting OrientationsThe printer has two basic

49MediaBasic Media Mounting Considerations9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BThe areas of primary concern are the horizontal

MediaMedia Guide - Required Accessory50P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Media Guide - Required AccessoryFor the printer to

51MediaMedia Guide - Required Accessory9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B3. Insert the media guide under the printhead. Ins

MediaMedia Guide - Required Accessory52P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Determining Thermal Media TypesThe KR403 printer u

53MediaBlack Mark Media Requirements9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BBlack Mark Media RequirementsThe printer is optimized

ivContents9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B

MediaPreparing a Media Roll for Use54P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Preparing a Media Roll for Use1. Orient the roll as

55MediaPreparing a Media Roll for Use9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B3. The loading process works best with the cut as a

MediaAutomated Media Loading56P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Automated Media LoadingThe printer is designed to detect me

57MediaManual Media Loading9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BManual Media LoadingManual media loading is intended for maint

MediaClearing Paper Jams58P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Clearing Paper JamsShould a paper jam occur, follow the procedu

59MediaPrinting a Test Receipt9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BPrinting a Test ReceiptBefore you connect the printer to yo

MediaPrinting a Test Receipt60P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B6AccessoriesAccessories OverviewThe KR403 printer has a wide range of accessories designe

AccessoriesAccessories Overview62P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010• Media Roll Low Sensor — Optical sensor designed to mou

63AccessoriesNozzle Bezel – P10111859/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BNozzle Bezel – P1011185The nozzle bezel is used not o

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B1IntroductionKR403 Kiosk Receipt PrinterThe Zebra KR403 model is the best-in-class therma

AccessoriesNozzle Bezel – P101118564P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Nozzle Bezel Mounting Dimensions

65AccessoriesShutter Bezel – 1045919/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BShutter Bezel – 104591Supports vertical mounting orien

AccessoriesSmall Core Media Adapter – G10515666P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Small Core Media Adapter – G105156The KR40

67AccessoriesQuick-Fit Hubs – 1039399/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BQuick-Fit Hubs – 103939The quick-fit hubs are desig

AccessoriesRoll Support – P101412468P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Roll Support – P1014124The roll support bracket and m

69AccessoriesMedia Roll Low Sensor9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BMedia Roll Low SensorThe media roll low sensor is avail

AccessoriesUniversal Roll Holder – P101412570P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Universal Roll Holder – P1014125This roll ho

71AccessoriesUniversal Roll Holder – P10141259/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B‘High’ Position (No Mounting Plate) ‘Low’ Po

AccessoriesUniversal Roll Holder – P101412572P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010‘Under’ Position with Mounting PlateMounting

73AccessoriesUniversal Roll Holder – P10141259/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B‘High’ Position (No Mounting Plate) ‘Low’ Po

IntroductionKR403 Kiosk Receipt Printer2P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010• Industry Leading Bar Code Support – Largest set

AccessoriesPrinter Mounting Plate – 10420874P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Printer Mounting Plate – 104208The Printer Mo

75AccessoriesWall Mount Roll Holder – P10141239/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BWall Mount Roll Holder – P1014123The Wall M

AccessoriesPrinter Power Supply – 808099-00476P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Printer Power Supply – 808099-004The KR403

77AccessoriesPrinter Power Supply – 808099-0049/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BAttaching the Power Supply1. Make sure the

AccessoriesUniversal Serial Bus (USB) Cable – P102771578P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Universal Serial Bus (USB) Cable

79AccessoriesLarge Media Roll Adapter – P10268589/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BLarge Media Roll Adapter – P1026858The la

AccessoriesLarge Media Roll Adapter – P102685880P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Attaching to the Printer1. Place the adap

81AccessoriesLarge Media Roll Adapter – P10268589/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BLoading Media1. Open the adapter tensione

AccessoriesMounting Plate for Large Media Roll Adapter – P102772882P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Mounting Plate for Lar

83AccessoriesUsing other Accessories with the Large Media Roll Adapter9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BUsing other Accesso

3IntroductionPackage Contents9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BPackage Contents• The KR403 printer.• Warranty information.N

AccessoriesRouting Cables with the Large Media Roll Adapter84P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Routing Cables with the Larg

85AccessoriesRouting Cables with the Large Media Roll Adapter9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BRight Side Routing1. Plug th

AccessoriesRouting Cables with the Large Media Roll Adapter86P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010

9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B7TroubleshootingStatus Light DescriptionsApplication LED StatesImmediately after power is

TroubleshootingStatus Light Descriptions88P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Three Red Flashes 3 - Out of PaperThis code ind

89TroubleshootingStatus Light Descriptions9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. BApplication User InterfaceWith the printer powe

TroubleshootingPrint Quality Problems90P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010Print Quality ProblemsNo print on the label.• The

91TroubleshootingMedia Sensing Problems9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B• The platen may need cleaning or replacement. Ref

TroubleshootingMedia Sensing Problems92P1016701-001 Rev. B KR403 Hardware Integrator Guide 9/24/2010The printer will not load the media.• The media ha

93TroubleshootingOther Problems9/24/2010 KR403 Hardware Integrator Guide P1016701-001 Rev. B• The presenter sensor is dirty. Refer to the Service Manu